We have a 14 days return policy on all parts orders except for special orders. We charge a 20% restocking fee unless it was our error. All shipping for returns must be pre-paid by the customer. You will need to contact us by phone or email us at sales@autoxen.com for a RMA return number. If you return a part without getting a return number first your return will be refused and we will have no way to track your return. We will process your refund within 2 to 3 working days after inspection of the returned kits. If the HID kits have been installed, we will not refund your money back but will exchange you for other products.

Payment Methods:

We kindly accept Visa, Mastercard, American Express Paypal, Money Orders, Cashier Checks and Direct Wiring Transfer.

Please allow up to 1-2 days for secure payment verification if you are paying by credit card. Please contact us to arrange for any alternative payment options.

Terms and Warranty:

Xensonic HID conversion kits are all covered by a limited lifetime manufactured warranty against manufacturer defects, in which a manufacturer-defective part, in the kit and within the warranty period will be replaced at no additional charge with a similar product. The customers will be responsible for all shipping costs. We will ship out customer replacement part upon received back the defective part.

The warranty is void if the cause of damage or failure is due to abuse, neglect, improper installation, and use other than the intended use or application, accidents or natural disasters.

All bulbs are tested and burned-in by the manufacturer prior to delivery. Burst / exploded HID bulbs are not covered by warranty.

All return kits more than 14 days and less than 30 days is subject to a 20% restocking fee and funds will be issued only after our staff examines the product and finds it defect free. All purchased is more than 30 days is subject to 40% restocking fees. Please contact us to get a return authorization prior to shipping the item back. Any return without an approval will not be accepted.

It is the purchaser's responsibility to incur all warranty and return shipping charges.

Autoxen.com cannot be held responsible for the misuse of any products sold or distributed by Autoxen.com. The customer will bear all possible expenses caused by misuse or mishandling of the products received.

Autoxen.com strives to provide our clients with the most accurate information possible concerning the use and installation of the kits. However, in all cases it is ultimately the customer's role and responsibility to verify all pertinent information.

Autoxen.com will endeavor to fill all orders within one business days from the confirmation of payment. This service aims at providing our clients with a high level of service however under certain conditions beyond our control delivery times may be longer.

For our retailers and importers the terms and conditions will be negotiated individually.

IMPORTANT: READ BEFORE FILE A WARRANTY CLAIM!

Professional installation is required for all our products. We are not responsible for improper installations by non-professionals.

• Returns: Returns are only accepted with a Return Merchandise Authorization (RMA). Please contact sales@autoxen.com for your RMA #.via email. A Customer Service agent will contact you with an RMA number and further instructions. We will NOT accept any returns without a RMA Number.
• Exclusions: This Limited Warranty specifically excludes defects resulting from water damage, fire, chemical spillage, acts of nature, misuse, abuse, neglect, alteration, modification, improper installation, submersion, vehicle crash, dropping or by any other type of impact. ANY modification to the system and components, or operating on a vehicle with a defective headlight housing, will automatically void the warranty. Except for the Limited Warranty as stated above, there is no warranty of Autoxen.com products or any part thereof, whether expressed or implied.
• Exclusion of Damage: In no event shall Autoxen.com, Xensonic or any distributor be liable for any damages whatsoever (including without limitation, consequential damages, incidental damages, or damages for loss of use, loss of business profit, business interruption, loss of business information, loss of time, inconvenience, or other losses) arising out of the use, misuse, or inability to use a Autoxen.com / Xensonic product. Autoxen.com and Xensonic reserve the right to change the design and function of their products without any obligation to modify any previous product. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
• Repair or Replacement: If a Autoxen.com / Xensonic’s product is suspected of being defective, please contact Autoxen.com to obtain an RMA number. Include your receipt of professional installation and other proof of purchase along with a copy of the product registration card and a description of the problem. The returned product will be inspected by our technicians. If the product is found to be defective and coved by this Limited Warranty, the sole remedy is repair or replacement, at Autoxen.com's option. A repaired or replacement product will be shipped back at no charge, and will be warranted to be free from defects in workmanship and material under normal use. Removal, installation, or reinstallation costs are not covered by this Limited Warranty.

Before you submit a warranty claim, please review our Troubleshooting & Technical Support page. You should also review the Installation page.

Your security is very important to us!!!

We will notify you of:

1. Any personally identifiable information collected from you through the web site;
2. The organization collecting the information;
3. How the information is used;
4. With whom the information may be shared;
5. What choices that are available to you regarding collection, use, and distribution of the information.
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control;
7. How you can correct any inaccuracies in the information.

If you feel that we are not abiding by our posted privacy policy, you should contact Customer Care at Info@autoxen.com..

Information Collection and Use
We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website.

Registration
In order to best use this website, site guests are encouraged to first complete a registration form. During registration a guest is required to give their contact information (such as name and e-mail address). This information is used to create a personal account for the guest and to contact the user about services on our site for which they have expressed interest. It is useful also as they can receive updates via e-mail regarding the status of their orders as they flow through the delivery process.

Order
We request information from the user on our order form. Here a user must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys and Contests
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

E-mail a Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and e-mail address. We will automatically send the friend a one-time e-mail inviting them to visit the site. We store this information for the sole purpose of sending this one-time e-mail. The friend may contact us at info@GoHID.com to request the removal of this information from the database.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing." To learn more about SSL, follow this link [http://www.ssl.com/developers/faq/].

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.

If you have any questions about the security at our website, you can contact us at info@Autoxen.com.

Credit Card Security: Your credit card numbers are never stored in any of our records and all transactions occur within a 100% secure website. You are protected from your credit card company in the case of a fraudulent transaction with any purchase. All orders will verify the correct billing address, so please enter the billing address exactly as it is shown on your statement.

International Credit Card Security: According to VISA/MasterCard rules, we can not accept international credit cards. If you would like to place an order, you need request an Internal Order Authorization Form for Direct T/T Transfer purchase only. Please contact us if you should have further questions.

Fraudulent Orders: All fraudulent orders will be prosecuted to the fullest extent of the law. Order fraud is a Federal crime, subject to Federal penalties.

Supplementation of Information
In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. This information is limited to information about products to be presented as part of our electronic catalog and other information that allows us to sell and ship products to consumers. Site guest profiles or other sensitive user information is not shared as part of this interaction.

Special Offers
Upon registration, our system sends all new members a welcoming e-mail to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out clauses below.

Site and Service Updates
We also send the user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via e-mail or phone.

Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done on the Update Profile page accessed via the account page or by emailing our Customer Care team at info@Autoxen.com.

Choice/Opt-Out
We will not use information for purposes other than those related to our site at the point where we ask for the information. Site guests who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by amending the check-box in their member profile on the Update Profile page, by replying to "unsubscribe" in the subject line in the e-mail, or as always, users can contact Customer Care at info@Autoxen.com

Users of our site are always notified when their information is being collected by any outside parties. We do this so our guests can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes
If we decide to change our privacy policy, we will link to those changes from our Homepage so our users are readily aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point, we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

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